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1. Request Customer Support. First Name. Last Name. Username. Email. Phone Number Subject. Product If the support you require is for a specific product please provide the name of the product. Issue Description. Upload a supplementary file. Maximum file size: 2 MB Accepted file formats: PNG, GIF, JPG, JPEG, BMP and PDF.
2. IBM will open a support case and will require our IBM Customer Number: 1363353. IBM can also be contacted via e-mail at clientcare@ca.ibm.com. IBM SPSS support is.

The IBM SPSS Statistics – Install Complete screen will appear, click Done to finish the installation process and launch IBM SPSS Statistics. When you launch IBM SPSS Statistics for the first time, you will see the following screen. Click License Product to enter the license key you received from ITS and authorize your copy of IBM SPSS.

Answering common queries and questions about installing and licencing IBM SPSS Software.

Before you submit a support ticket, please check if your issue is covered in the FAQs below.

General Questions

Before you install any SPSS software you should check if your OS meets the software requirements. To find out if your OS meets the recommended software requirements please click on the following link. IBM Compatibility Reports

• Authorised License: No you are unable to install SPSS software with a site license in a virtual environment.
• Network/Concurrent License: Yes you are able to license SPSS software in a virtual environment.

Please follow the steps below to locate your lock code.

Windows

1. Go to the folder where the SPSS software is installed. The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
   SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin
2. Locate the application named “law.exe” and double click on the application
3. On the opened License Authorization Wizard window select ‘Next’
4. It should display your lock code for your machine on the next window

An example of a lock code is : 4-224EF

Mac

This will vary depending on the SPSS software you have installed. The below example is for SPSS Statistics 25

1. Search in Spotlight to find the “SPSS Statistics 25 License Authorization Wizard”
2. On the opened License Authorization Wizard window select ‘Next’
3. It should display your lock code for your machine on the next window

An example of a lock code is : 4-224EF

Make sure you have the latest fix pack installed for your SPSS software version. The latest fix pack for your software can be downloaded here.

If the issue still persists please uninstall and reinstall the software onto your machine.

If you still receive the error please open a ticket with our support team.

This error occurs when the client machine is having difficulty connecting to the specified network license manager. Please follow the below steps to resolve the issue

Windows

1. Go to the folder where the SPSS software is installed
2. The default locations for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below
3. SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
4. SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin
5. Locate a file named “spssprod” and open in a text editor
6. Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change

Mac

1. Open up FINDER
2. Open up the APPLICATIONS folder
3. Open up the IBM folder
4. Open up the SPSS folder

The below steps will differ slightly depending on the SPSS software you have installed. The below steps are for SPSS Statistics 25.

5. Open up the Statistics folder
6. Open up Statistics 25 folder
7. Locate the “SPSSStatistics.app”.
8. Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.
9. Open up the Contents folder
10. Open up the bin folder
11. Locate a file named “spssprod” and open in a text editor
12. Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change

The issue occurs when your machine is missing the C++ Runtime component. To resolve this issue please follow the steps below:

1. Go to the installation directory of SPSS
2. An example of this for SPSS Statistics 25 is “C:Program FilesIBMSPSSStatistics25”
3. Once there locate and open the folder named “VC9”
4. There should be an application named either “vcredist_x64” or “vcredist_x86”
5. Double click on the application and the C++ Runtime component should start to install
6. Start your SPSS software once the software is installed

SPSS software by default comes with a license file to store the software’s license. As you are retrieving your license through your network, there may be issues. The software can look for the license in the license file, rather than through the network. To resolve this issue please follow the steps below depending on your OS.

Windows

1. Go to the folder where the SPSS software is installed
2. The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below
3. SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
4. SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin
5. Locate and delete the file named “lservrc”.

Mac

1. Open up FINDER
2. Open up the APPLICATIONS folder
3. Open up the IBM folder
4. Open up the SPSS folder

The below steps will differ slightly depending on the SPSS software you have installed.

5. The below steps are for SPSS Statistics 25.
6. Open up the Statistics folder
7. Open up Statistics 25 folder
8. Locate the “SPSSStatistics.app”.
9. Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.
10. Open up the Contents folder
11. Open up the bin folder
12. Locate and delete the file named “lservrc”

If you are a customer of Presidion/Version 1, yes you can transfer license from one machine to another. We will first need proof that the software has been removed from the original machine. This will be in the form of before during and after screenshots of the uninstalling process.

SPSS Statistics

Please follow the link below to install SPSS Statistics.

To remove SPSS Statistics from your machine please follow the steps below:

Windows

Open Windows Search and type Control Panel.

Once open click Program -> Uninstall a program.

Once you have located SPSS Statistics from the list right click on it and select Uninstall.

Mac

Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Statistics/<Version Number>.

Empty the Trash.

The commuter license feature enables you to continue using a network license without being connected to the network.

(Note: To check out a commuter license you must be connected to the network.)

Check Out a License

1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
2. Select the license that you want to check out.
3. In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
4. Click Check Out

Check In a License

1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
2. Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
3. Click Check In.

SPSS Modeler

To install SPSS Modeler please look at the link below:

To remove SPSS Modeler from your machine please follow the steps below:

Windows

Open Windows Search and type Control Panel.

Once open click Program -> Uninstall a program.

Once you have located Modeler from the list right click on it and select Uninstall.

Mac

Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Modeler/<Version Number>.

Empty the Trash.

The commuter license feature enables you to continue using a network license without being connected to the network.

(Note: To check out a commuter license you must be connected to the network.)

Check Out a License

1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
2. Select the license that you want to check out.
3. In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
4. Click Check Out

Check In a License

1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
2. Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
3. Click Check In.

SPSS License Manager

To install SPSS License Manager please read the installation guide below:

Once the license manager has been successfully installed you will then be able to add licenses which your users can use for their intended software.

To add licenses to your license manager please follow the step below:

Open command prompt on your server.

Change directory to the installation directory of your license manager. An example of this would be:

cd C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT

Type licenseactivator followed by your authorisation code you have been provided with.

You should receive a message stating whether the activation has been successful or not.

If you receive any errors or are unable to add your license please contact our technical support.

Once your license has been successfully added you can now enable commuter licenses which can allow users to temporarily use their license outside of your network. You can also create a usage log file which allows you to track information relative to your license manager. To create both please follow the steps below:

Go to the environment variables window on your server.

An example location of said variables would be:

Control Panel -> System and Security -> System -> Advanced System Settings -> Environment Variables.

Create an environment variable named LSERVOPTS on your server where you can define how many of your network licenses could be checked out as commuter license. A value of -com 50 means that 50% of your available network tokens are available as commuter license.
The value -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt” means that a usage log file is created on the installation directory.

LSERVOPTS
-com 50 -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt”

There are different ways to uninstall SPSS License Manager depending on the version you have installed.

Please follow the steps below

From the Windows Start menu, choose:

Settings > Control Panel

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Double-click Add/Remove Programs.

Version 9.5 or Lower

Select IBM SPSS Concurrent Licensing Tools and then click Remove.

Click Yes when prompted to remove the Concurrent Licensing Tools.

SPSS License Manager 9.6 or higher

Select IBM SPSS Concurrent Licensing Tools – License Manager and then click Remove.

Click Yes when prompted to remove the license manager.

Select Sentinel RMS License Manager and then click Remove.

Click Yes when prompted to remove the license manager.

If you are installing your license manager in a virtual environment one of the prerequisites is to find a stable lock code.

If a license manager is installed in a virtual environment without finding a stable lock code the licenses stored in said license manager will be removed upon either restart of the license manager service or restart of the server the license manager is housed on.

To find a stable lock code please follow the steps below:

Go to the installation directory of your license manager

An example of this is: “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT”

Locate a file named “echoid.dat” and open said file in a text editor (e.g. Notepad)

Determine whether you will using the hostname or IP address of the License Manager to identify the location of the License Manager host to the client product installations using the License Manager for licensing

If you will be using the hostname of the license manager machine please change the value inside the file to the below

0x008

If you will be using the ip address of the license manager machine please change the value inside the file to the below

0x002

Once completed please save the file

Your lock code will now be stable

(Note: The UDP ports required by the License Manager host(s) cannot be changed.)

License Manager
– Solo (non-redundant): Port 5093 UDP
– Redundant (all hosts): Port 5093 UDP AND port 5099 UDP

Clients Machine
At least one TCP/IP port must be open.

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Why IBM SPSS Statistics?

IBM® SPSS® Statistics is a powerful statistical software platform. It delivers a robust set of features that lets your organization extract actionable insights from its data.

With SPSS Statistics you can:

• Analyze and better understand your data, and solve complex business and research problems through a user friendly interface.
• Understand large and complex data sets quickly with advanced statistical procedures that help ensure high accuracy and quality decision making.
• Use extensions, Python and R programming language code to integrate with open source software.
• Select and manage your software easily, with flexible deployment options.

SPSS Statistics is available for Windows and Mac operating systems.

See what's new in SPSS Statistics 27.0.1.0

See what's new in SPSS Statistics 27.0.1.0 Read the blog post

A powerful statistical analysis software platform

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Easy to use

Perform powerful analysis and easily build visualizations and reports through a point-and-click interface, and without any coding experience.

Efficient data conditioning

Reduce data preparation time by identifying invalid values, viewing patterns of missing data and summarizing variable distributions.

Quick and reliable

Analyze large data sets and prepare data in a single step with automated data preparation.

Comprehensive

Run advanced and descriptive statistics, regression and more with an integrated interface. Plus, you can automate common tasks through syntax.

Open source integration

Enhance SPSS syntax with R and Python using a library of extensions or by building your own.

Data security

Store files and data on your computer rather than in the cloud with SPSS that’s installed locally.

Take a closer look at IBM SPSS Statistics

SPSS Statistics 27: New release

Learn about new statistical algorithms, productivity and feature enhancements in the new release that boost your analysis.

IBM SPSS Statistics tutorial

Get hands-on experience with SPSS Statistics by analyzing a simple set of employee data and running a variety of statistical tests.

A leader in statistical analysis software

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Explore advanced statistical procedures with SPSS Statistics

Advanced statistics

Use univariate and multivariate modeling for more accurate conclusions in analyzing complex relationships.

Regression

Predict categorical outcomes and apply nonlinear regression procedures.

Decision trees

Use classification and decision trees to help identify groups and relationships and predict outcomes.

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Build time-series forecasts regardless of your skill level.

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Discover complex relationships and improve predictive models.

Categories

Predict outcomes and reveal relationships using categorical data.

Complex samples

Analyze statistical data and interpret survey results from complex samples.

Conjoint

Understand and measure purchasing decisions better.

Exact tests

Reach more accurate conclusions with small samples or rare occurrences.

Missing values

Uncover missing data patterns, estimate summary statistics and impute missing values.

Which option is right for you?

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